1. Shipping orders
All orders placed on www.zistyhome.com are carefully prepared within 24 to 48 business hours (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with a tracking number.
2. Delivery times
• Metropolitan France: 3 to 5 working days.
• European Union: 5 to 10 working days.
• International: 7 to 15 working days.
👉 Delivery times may vary due to high demand, holidays, or carrier delays.
3. Delivery costs
• France: €6.90 – free for purchases of €80 or more.
• Europe & International: calculated automatically at checkout based on weight and destination.
4. Returns & Exchanges
We want you to be completely satisfied with your purchases.
If an item does not suit you, you have 14 days from receipt to return it.
Terms :
• The product must be in perfect condition, unused and in its original packaging.
• Personalized and food items cannot be returned unless there is a proven defect.
5. Return procedure
1. Contact us via the contact page, specifying your order number.
2. We will provide you with the return address and instructions.
3. Carefully package the product and ship it.
👉 Return costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
6. Reimbursement
Upon receipt and validation of the return, a refund will be made within 5 to 10 working days via the initial payment method.
In case of exchange, a new item will be sent to you as soon as possible.
7. Defective products or ordering errors
If a product is defective or we have made a mistake, please contact us immediately.
We will arrange replacement or refund at no extra cost.
8. Contact
For any questions regarding delivery or returns, you can write to us at:
contact@zistyhome.com